Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Coopwell ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase on https://www.aussiecoopwell.com/ (the "Site"), or when you otherwise communicate with us (collectively, the "Services").
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site and change the "Last updated" date.
How We Collect and Use Your Personal Information
In order to provide and improve our Services, we collect personal information from various sources, as described below. We may use your information to communicate with you, process orders, comply with our legal obligations, enforce our terms of use, and protect our users and our business.
What personal information we collect
Information you provide directly:
- Contact details (name, address, and email).
- Order details (billing/delivery addresses, payment confirmation).
- Account information (username, password, security information).
- Communications with customer service.
Information collected automatically:
We automatically collect certain data about your use of our Site through cookies and similar technologies (device, browser, IP address, and usage analytics data).
Information from third parties:
We may receive information from suppliers, service providers, or social media platforms that help us operate the Site and Services.
How we use your personal information
- To process orders and deliver products or services.
- To send account, order, or policy-related communications.
- To provide customer service and support.
- For marketing and advertising purposes (where permitted by law).
- For fraud detection and security.
- To comply with legal and regulatory requirements.
Cookies
We use cookies and similar tracking technologies to improve user experience, perform analytics, and personalize content. You can manage cookies through your browser settings, but disabling them may affect certain features.
How We Disclose Personal Information
We may share personal information with:
- Service providers and suppliers performing functions on our behalf.
- Business and marketing partners.
- Affiliated companies within our group.
- Government authorities or regulatory bodies when required by law.
We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may include links to third-party websites that are not operated by us. We are not responsible for their content, policies, or practices. Please review their privacy policies before providing them with personal information.
Childrens Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with data, please contact us to request its deletion.
Security and Retention of Your Information
We implement security measures to protect your information, but we cannot guarantee absolute security. We retain data for as long as necessary to meet our legal, contractual, or operational obligations.
Your Rights
Depending on your place of residence, you may have the following rights:
- Access, correct, or delete your personal information.
- Request data portability.
- Restrict or object to processing.
- Withdraw your consent.
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at contact@aussiecoopwell.com. We may require identity verification before processing your request.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, subject to applicable data protection laws.
Contact Information
- Store name: Coopwell (M&T STUDIO)
- Address: 42 Banksia Street, Surry Hills NSW 2010, Australia
- Email: contact@aussiecoopwell.com
- Phone: +61 1300 811 599
- Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
- Response time: We aim to respond within 1-2 business days.
Questions?
Check out our FAQ page or contact our customer service.