Shipping Policy

At Coopwell, we are committed to offering an exceptional shopping experience, including clear and simple shipping policies. We offer free delivery on all orders within Australia.

Delivery Zones

This delivery policy applies to all orders shipped within Australia.

Delivery Timeframes

Below are the estimated timeframes for all parcels:

• Order cut-off time: 11:59 PM AEDT. Orders placed after this time will be processed on the next business day.
• Order processing time: 1 business day (Monday to Friday). Once processed, your order is shipped by one of our trusted carriers.
• Transit time: 2 to 4 business days (Monday to Friday).
• Estimated delivery time: 2 to 5 business days (Monday to Friday), from order to delivery.

Carriers

We work with reliable carriers for deliveries within Australia, including Australia Post and Couriers Please, to ensure your parcel arrives safely.

Delivery Fees

Free delivery: All orders within Australia benefit from free delivery, with no minimum purchase required.

Delivery Issues

If you encounter a problem with your delivery, such as a delay or a lost parcel, please contact our customer service immediately. We are here to help and ensure your order arrives safely and on time.

Order Tracking

Once your order is shipped, you will receive a notification email containing a tracking number. You will be able to follow your parcel's journey on the carrier's tracking page.

Questions?

Check out our FAQ page or contact our customer service.

Contact Information

• Store name: Coopwell (M&T STUDIO)
• Address: 42 Banksia Street, Surry Hills NSW 2010, Australia
• Email: contact@aussiecoopwell.com
• Phone: +61 1300 811 599
• Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
• Response time: We aim to respond within 1-2 business days.