Frequently Asked Questions
Quick answers about Coopwell. Need more help? Contact us.
About Coopwell
How can I contact customer service?
Reach us anytime through our Contact page or by email at contact@aussiecoopwell.com.
What is your return policy?
Yes, we offer easy returns within 14 days of delivery. See our refund policy for details.
Do you have a physical store I can visit?
No, we're an online-only shop. This lets us keep prices low and ship a wide range of coops Australia-wide.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Contact our team with your details and we'll get back to you fast.
Where is Coopwell based?
Coopwell is an Australian-run brand shipping high-quality chicken coops and accessories Australia-wide.
Delivery
Do you ship internationally?
No, we currently ship within Australia only.
Do you offer free delivery?
Yes, free tracked delivery on every order, Australia-wide. Full details on our shipping page.
How long does delivery take?
- Processing: 1 business day (Mon to Fri).
- Transit: 2 to 4 business days.
- Total estimated delivery: 2 to 5 business days from order.
See our shipping policy.
How can I track my order?
You'll get a tracking link by email as soon as your order ships.
Refunds & Returns
Can I cancel my order after placing it?
Yes, within 24 hours of placing your order. Contact us as soon as possible.
What is your return policy?
Simple, hassle-free returns within 14 days of delivery. Full details on our refund policy.
What if I receive a faulty product?
We'll replace it free of charge. Contact us within 30 days of delivery. See our refund policy.
How do I exchange a product?
Exchanges are handled through our refund policy. Reach out and we'll guide you through it.
When will I receive my refund after a return?
Once your return is received and inspected, refunds are processed to your original payment method within 5 to 7 business days. See our refund policy.